24301 Oxnard St
Woodland Hills, CA 91367
6 beds • Est. 2019 (6 years) • Get directions
33 state citations (13 serious, 20 minor) and 2 verified complaints across 18 inspections since 2021. The facility's most persistent issue is medication management: inspectors cited medication documentation errors in 2022 and again in 2024, finding inaccurate prescription numbers, expiration dates, and missing log entries, and discovering medications prepped 3 days in advance in unlabeled pill boxes. The October 2024 complaint visit confirmed that Acetaminophen was being administered once daily rather than every 6 hours as prescribed, and that medication counts for 3 residents could not be reconciled. The same visit also found 2 staff members without required criminal record clearances. A March 2025 annual inspection found hot water temperatures outside the required range in multiple bathrooms. Of the 2 verified complaints, both relate to medication handling. 13 additional complaints were investigated and deemed unsubstantiated or lacking sufficient evidence, including allegations about clothing changes, transportation assistance, and failure to refill prescriptions.
Woodland Hills Retirement Home is a 6-bed care home in Woodland Hills that operates under the branding of The Preserve at Woodland Hills, offering both assisted living and specialized Alzheimer's and dementia care. Located on Fallbrook Avenue near Ventura Boulevard in an upscale San Fernando Valley neighborhood, the home provides restaurant-style dining, a full-service salon, scheduled transportation, and daily enrichment programs.
The website indicates the home is under new management.
Dedicated memory care with specialized training
Offers a separate memory care program with dementia-trained caregivers, structured therapeutic activities, secured environment, and family education programs. This isn't generic assisted living relabeled — it's a purpose-built approach to Alzheimer's and dementia care.
Upscale Woodland Hills location
Situated near Ventura Boulevard in a peaceful, upscale neighborhood of the San Fernando Valley. The area offers convenient access to shopping, dining, and healthcare — and a pleasant environment for family visits.
Flexible care that adapts to changing needs
Both assisted living and memory care are available, so residents can transition between care levels without moving to a new facility. The care approach explicitly adapts to changing needs without requiring a move.
Below-average safety record
The FYI Safety Score™ is 4.2 out of 10 (Poor), based on state inspection data. This reflects a higher-than-typical number of citations. Ask management directly about their inspection history and what improvements have been made.
Under new management — track record is resetting
The website states 'Now Under New Management,' which means the team running this home has changed. New management can mean fresh energy and improvements, or a transition period with growing pains. Ask what specifically has changed and why.
Only 6 beds limits social variety
The intimate scale means highly personalized care, but also a very small community. If your loved one needs regular social engagement with peers, the limited resident count may not provide enough variety.
Pricing is estimated, please contact the facility to confirm.
24301 Oxnard St, Woodland Hills, CA 91367
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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