Town & Country has 12 state citations (4 serious, 8 minor) and 4 verified complaints since 2021 across 36 inspections. The most serious substantiated finding involved a 2023 elopement in the memory care unit, where a resident with documented wandering behaviors left the facility unsupervised; the facility responded by adding door alarms, stationing employees at all exits, and launching monthly elopement drills with a contracted safety consultant. The most recent verified complaint, from August 2025, found that 2 of 4 residents reviewed had missed multiple days of scheduled medications while awaiting prescription refills. Other complaints filed during this period, including allegations related to pest control, staff conduct, food service, and staffing levels, were determined to be unsubstantiated or unfounded following investigation.
Town & Country is a 328-bed continuing care retirement community in Santa Ana. The facility offers assisted living, memory care, independent living, skilled nursing.
The community has been licensed for over 50 years, operates as a non-profit, and is a faith-based community.
Full continuum of care
Multiple levels of care available — age in place without needing to move to a different community.
Established community
Licensed for 50 years with a long track record of operation.
Non-profit organization
Operates as a non-profit, meaning revenue goes back into resident care and community improvements.
Faith-based community
Rooted in faith values with spiritual programs and chapel services available.
Memory care specialty
Dedicated memory care program for residents with Alzheimer's or dementia.
Regulatory citation history
Has received 4 Type A citations (serious — these indicate immediate risk to health, safety, or personal rights). Ask what corrective actions have been taken.
Substantiated complaints on file
4 of 41 complaint allegations have been substantiated by state investigators. Review the facility's public inspection reports for details.
Large-scale community
With 328 beds, this is a large community — may feel more institutional than home-like.
Pricing is estimated, please contact the facility to confirm.
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555 E. Memory Lane, Santa Ana, CA 92706
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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$5,110/mo
starting