Heritage Haven has recorded 22 state citations (1 serious, 21 minor) and 1 verified complaint since 2021 across 17 inspections. The verified complaint, substantiated in 2021, involved a bed bug infestation affecting multiple residents and staff rooms, which the facility addressed by replacing bed frames and completing pest treatments. A 2023 complaint inspection found multiple deficiencies simultaneously: an inadequate food supply, broken windows and cabinet doors, a broken exit door, a fire extinguisher last serviced in 2020, flies throughout the facility, staff without current first aid or CPR certification, and 8 of 10 physician and appraisal records not current. Those deficiencies were corrected by a follow-up visit in August 2023. In 2024, a required annual inspection resulted in 7 minor citations and a civil penalty of $900 for a missed plan of correction deadline, including a separate incident where a resident went missing overnight. A 2024 POC visit in October found a deficiency still unresolved. The most recent annual inspection in February 2026 found no deficiencies, with all rooms, safety systems, and records in order. As of early 2026, the facility is also undergoing planned construction, with some delays due to permitting and funding.
Heritage Haven is a 27-bed senior living community in San Leandro. The facility provides independent living services.
Est. starting from $3,800/mo
Pricing is estimated, please contact the facility to confirm.
Pricing is estimated, please contact the facility to confirm.
389 Juana Avenue, San Leandro, CA 94577
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
Claim your listing to verify pricing, add real photos, and respond to your FYI Safety Score™.
Claim this listing$3,800/mo
starting