Oakmont of San Jose has recorded 20 state citations (16 serious, 4 minor) and 18 verified complaints since 2021 across 43 inspections. Repeated failures to respond to resident call buttons and pendant alarms appear across multiple years: in November 2023, facility records showed 801 calls with response times exceeding 10 minutes, and in June 2023, investigators found 116 pendant and room alarm calls in the memory care wing that went entirely unanswered. The facility was cited twice for raising resident fees immediately after move-in without providing written notice to responsible parties within the required 2-business-day timeframe. A 2022 eviction notice was found unlawful for omitting required information about ombudsman resources and alternative housing options. A staff member was found to have accidentally shared one resident's COVID-19 test results with an unauthorized family member. In January 2025, a resident reported that staff entered the room late at night, removed clothing, and made unwanted physical contact; law enforcement investigated, no arrests were made, and the resident declined a forensic examination.
Oakmont of San Jose is a 92-bed assisted living and memory care community in San Jose, the largest city in Silicon Valley. While the location offers convenient access to South Bay medical centers and urban amenities, the facility's safety record is deeply concerning and warrants thorough investigation by any family considering placement.
Silicon Valley accessibility
San Jose offers strong medical infrastructure, diverse dining and cultural options, and convenient access for families throughout the South Bay.
Right-sized community
At 92 beds, the community is smaller than many Oakmont locations, which can mean more personalized attention and a less institutional atmosphere.
Established chain operator
Oakmont Senior Living operates communities across California with standardized training, staffing protocols, and corporate accountability.
Alarming safety record
A safety score of 2.3 out of 9.9 indicates a severely concerning inspection history. Families should request a full accounting of recent citations, complaints, and what specific corrective actions the facility has implemented.
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917 Thornton Way, San Jose, CA 95128
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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$5,595/mo
starting