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Portola Gardens

350 University St

San Francisco, CA 94134

104 beds • Est. 2019 (7 years) • Accepts Medi-Cal (ALW)


FYI Safety Score™

6.6 Fair

4 serious and 13 minor state citations across 43 state inspections, with 6 substantiated complaints. Last inspected in September 2026.

From ~5 years of state inspection records, as of October 2026. How the score works · Report a data error


Why we like it

Portola Gardens is a 104-bed assisted living community in San Francisco's Portola neighborhood, housed in a beautifully restored Colonial Revival building originally built in the 1930s and fully renovated in 2018. The community offers both assisted living and memory care, with private and shared accommodations, gardens, walking paths, a sunroom, and cozy living spaces.

Portola Gardens partners with a Medicare-certified hospice agency and provides complimentary transportation to medical appointments.

  • Historic 1930s building, fully renovated 2018

    A Colonial Revival residence originally built in the 1930s and fully renovated in 2018, with private backyard areas, gardens, walking paths, and a sunroom.

  • Memory care on the same campus

    A dedicated memory care unit is available on-site, so couples or family members with different care needs can remain in the same building.

  • On-site hospice services

    Hospice care is available on-site, allowing residents to remain in place through end-of-life without transferring to another facility.

  • Spanish-speaking care available

    The facility explicitly accommodates Spanish-speaking residents, with staff noted for patient interactions across language barriers.

  • Average safety record

    4 serious and 13 minor citations across 43 state inspections, with 6 verified complaints. Ask what's changed and how past issues were corrected when you visit.

  • Studio pricing well above area averages

    Studio units start at $6,500/month, over $1,300 above the county average and more than $2,300 above the California state average for similar accommodations.

  • Rooms reported as small

    Multiple reviewers describe rooms as extremely small. Ask to see the actual unit during your visit, not just common areas.

  • Renovation depth worth clarifying

    Some residents describe the 2018 renovation as cosmetic rather than structural. Ask specifically what was updated and what remains original.


Pricing

Assisted Living

Shared Room$3,695–$5,695/mo
Private Room$4,595–$7,995/mo

Memory Care

Shared Room$5,795–$7,296/mo
Private Room$7,595–$9,095/mo

Pricing is estimated, please contact the facility to confirm.


Where you'll live

350 University St, San Francisco, CA 94134

Get directions

Frequently asked questions

How safe is Portola Gardens?
Portola Gardens has a FYI Safety Score of 6.6 out of 10, based on California state inspection records. 17 state citations and 6 verified complaints have been documented since 2021 across 43 inspections.
How much does Portola Gardens cost?
Portola Gardens starts at $3,695 per month. Contact the facility directly for current pricing, room availability, and care-level costs.
Does Portola Gardens offer memory care?
Yes, Portola Gardens offers Memory Care services. Care types available include: Assisted Living, Memory Care.
Does Portola Gardens accept Medi-Cal?
Yes, Portola Gardens participates in the Assisted Living Waiver (ALW) program and accepts Medi-Cal.
When was Portola Gardens last inspected?
The most recent state inspection visit to Portola Gardens was on 2026-09-24. The facility has received 43 total inspection visits on record.
How many violations does Portola Gardens have?
Portola Gardens has 17 state citations and 6 verified complaints since 2021 across 43 inspections. Our FYI Safety Score for this facility is 6.6 out of 10, which accounts for the severity and recency of these findings.
How long has Portola Gardens been in operation?
Portola Gardens has been licensed for 7 years in San Francisco, California, with a licensed capacity of 104 beds.

Facility Details

Facility Type
Residential Care Facility for the Elderly (RCFE)
License Number
385601045
Size
104 beds (Large Community (50+ beds))
Licensed Since
April 30, 2019 (7 years)
Licensee
Portola Gardens Llc; Ciminocare
Administrator
Gregory K Bogart
Phone
(415) 337-1587
Address
350 University St, San Francisco, CA 94134

License data from the California Department of Social Services, Community Care Licensing Division. View full state record


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