350 University St
San Francisco, CA 94134
104 beds • Est. 2019 (6 years) • Accepts Medi-Cal (ALW) • Get directions
Portola Gardens has 15 state citations (4 serious, 11 minor) and 6 verified complaints since 2021 across 38 inspections. The most serious substantiated findings are concentrated in 2025. A complaint investigation confirmed via video evidence that a staff member engaged in inappropriate behavior inside a resident's room in the presence of another staff member, and that the same resident did not receive documented daily bathing assistance for at least 2 consecutive days despite a care plan requiring it. A separate 2025 investigation substantiated that the facility did not reappraise a resident or adjust their care plan after documented incidents of the resident exhibiting harmful behavior toward staff. Also in July 2025, a staff member made a comment determined to violate resident dignity and privacy policies. A 2023 substantiated complaint found that a resident's motorized medical bed had been non-functional for an extended period before staff arranged a repair.
Portola Gardens is a 104-bed assisted living community in San Francisco's Portola neighborhood, housed in a beautifully restored Colonial Revival building originally built in the 1930s and fully renovated in 2018. The community offers both assisted living and memory care, with private and shared accommodations, gardens, walking paths, a sunroom, and cozy living spaces.
Portola Gardens partners with a Medicare-certified hospice agency and provides complimentary transportation to medical appointments.
Historic building, fully renovated
A 1930s Colonial Revival residence thoughtfully renovated in 2018, combining historic character with modern care infrastructure.
Both assisted living and memory care
Offers dedicated memory care alongside assisted living, with secured entrance and exit for memory care residents.
Multilingual staff
Staff speak English, Spanish, Filipino, and German — an important asset in San Francisco's diverse community.
Complimentary transportation
Transportation to medical appointments is included, reducing the burden on families for coordinating care logistics.
Below-average safety record
The FYI Safety Score is 5.4 out of 10, which is below the California average. The facility has received 4 Type A citations (serious) across inspections. Ask about recent corrective actions during your visit.
Building shows institutional origins
Despite the renovation, some areas retain a dormitory-like layout with long hallways and rooms that can feel cramped. Visit in person to see if the setting works for your family.
Pricing is estimated, please contact the facility to confirm.
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350 University St, San Francisco, CA 94134
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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$3,695/mo
starting