6 state citations and 4 verified complaints since 2022 across 15 inspections. The most serious substantiated finding was a 2022 complaint confirming the facility failed to maintain adequate room temperatures, with 1 thermostat reading 65 degrees below the required 68-degree minimum, resulting in a citation. A serious 2025 incident involved a resident sustaining a fall during a brief change, with staff accounts conflicting about whether proper two-person transfer protocols were followed; the state found insufficient evidence to substantiate the allegation of neglect causing a fracture. An October 2023 inspection produced 1 additional citation. Complaints alleging rough handling of residents, missed meals, medication errors, inadequate incontinence care, interference with visitation, and missing or malodorous laundry were all investigated and found unsubstantiated. The facility is currently undergoing a change of ownership and renovations, as noted during the most recent April 2026 inspection.
The Berkshire is a 72-bed family-owned assisted living and memory care community in Napa, with nearly 50 years of family experience in senior care. The community specializes in dementia and Alzheimer's care, with a specially designed memory care area featuring a WanderGuard safety system.
Owners and the administrator personally oversee care and maintain direct relationships with families. The Berkshire also offers short-term respite care for families needing temporary relief, and the management team has over 100 years of combined healthcare experience.
Family-owned with nearly 50 years of experience
Owned and operated by a family with deep roots in senior care. The owners and administrator personally oversee daily operations and maintain direct relationships with residents' families.
Memory care specialization
A specially designed memory care area with WanderGuard safety system, behavioral interventions, and staff trained in dementia-specific approaches. This is their core focus, not an add-on.
Respite care available
Short-term stays available for families who need temporary relief from caregiving, or for seniors recovering from a fall or surgery before returning home.
Personalized, pay-for-what-you-need model
Residents only pay for the services they actually need, with various care levels tailored to the individual. The fee structure is straightforward and transparent.
Safety record needs attention
The community has a 6.5 FYI Safety Score, indicating some regulatory concerns. Families should ask about recent citations and what corrective actions have been taken.
Staffing concerns noted
Some families have reported occasional understaffing and inconsistent attention to residents. Worth visiting at different times of day to observe staffing levels firsthand.
Pricing is estimated, please contact the facility to confirm.
2300 Brown Street, Napa, CA 94558
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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