2721 Willow Street
Burbank, CA 91505
130 beds • Est. 2018 (7 years) • Get directions
Ivy Park at Burbank accumulated 11 state citations (5 serious, 6 minor) and 6 verified complaints since 2021 across 25 inspections. The most serious substantiated finding involved a staff member who was arrested by the Burbank Police Department and terminated in September 2024 after investigators determined the staff member had sexually assaulted a resident; the state assessed a $500 civil penalty and cited the facility for the violation. A separate 2024 investigation substantiated that the facility was understaffed, with both residents and staff reporting that residents were not being checked regularly. An earlier substantiated complaint found that a resident was left on a toilet for an extended period, resulting in a deep tissue pressure injury to the buttocks and sacrum documented upon hospital admission. A 2023 investigation substantiated that a resident was at times able to roam the facility in an unsanitary state involving fecal material, confirmed by multiple staff witnesses.
Ivy Park at Burbank is a 130-bed assisted living and memory care community located in Burbank with easy access to the 5 and 134 freeways. Part of the Ivy Living network, the community offers both assisted living and Evergreen — their dedicated memory care neighborhood designed for residents with Alzheimer's, dementia, or other cognitive changes.
The facility emphasizes world-class dining, engaging programs, beautiful surroundings, and personalized 24/7 care. Providence Saint Joseph Medical Center and Burbank Urgent Care are nearby.
Dedicated memory care neighborhood — not just a wing
The Evergreen program is a separate memory care neighborhood with specially trained staff, not just a locked floor in an assisted living building. The team focuses on honoring each resident's individual story and creating meaningful daily experiences.
Part of the Ivy Living professional network
Ivy Living operates multiple communities and brings organizational depth, standardized quality practices, and shared resources. This means more structured staff training and operational consistency than independently run facilities.
Excellent freeway access and proximity to medical care
Located near the 5 and 134 freeways with Providence Saint Joseph Medical Center just minutes away. Convenient access matters for families who visit regularly and for medical emergencies.
Bright, spacious apartment-style homes
Studio, one-bedroom, and two-bedroom apartment options give residents real living spaces, not just rooms. The variety of floor plans accommodates different budgets and lifestyle preferences.
Below-average safety record
The FYI Safety Score™ is 5.9 out of 10 (Below Average), based on state inspection data. This reflects more citations and substantiated complaints than typical. Ask management about specific issues and the steps taken to address them.
130 beds is a large community
At this size, the community operates like a campus. Hallways and common areas will be active. If your loved one needs a quieter, more intimate environment, a smaller home may be a better fit.
Corporate consistency can cut both ways
The Ivy Living network provides standardization, but it may also feel less personal than a family-owned operation. Ask about staff turnover at this specific location and whether the on-site team has latitude to make resident-specific decisions.
Pricing is estimated, please contact the facility to confirm.
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2721 Willow Street, Burbank, CA 91505
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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$4,735/mo
starting