22740 Hatteras Street
Woodland Hills, CA 91367
6 beds • Est. 2024 (1 years) • Get directions
4 state citations (2 serious, 2 minor) and 5 verified complaints since 2024 across 11 inspections. True Living Care LLC underwent a change of ownership in early 2024, when Christian and Vanessa Havsgaard took over from Bentley Hills. The most serious findings involve a July 2024 incident in which a staff member physically struck a resident; a second staff member witnessed the abuse but delayed reporting for weeks due to fear of retaliation from the perpetrator's relative, who also worked at the facility. Both staff members were suspended and are no longer employed there. Additional verified complaints include staff restraining residents with bedrails without required physician orders, a staff member performing personal care solo on a resident requiring 2-person assistance while being verbally abusive during the exchange, and surveillance cameras with audio recording in common areas used for family visits. The most recent annual inspection in June 2025 found no major violations, with citations limited to expired and improperly stored food items that were corrected on the spot.
True Living Care is a 6-bed residential care home in Woodland Hills operated by a husband-and-wife team — a clinical quality management specialist and a trained senior care professional. The facility offers assisted living and dedicated memory care with strict caregiver requirements including 5+ years of experience, English fluency, and annual training.
Licensed in 2024, it's one of the newest small homes in the western San Fernando Valley.
Veteran and family-owned with clinical expertise
Operated by a married couple combining clinical quality management experience with hands-on senior care training. The clinical quality background means care protocols are likely more structured and evidence-based than typical small-home operations.
High caregiver standards with specific requirements
Every caregiver must have 5+ years of experience, English fluency, a 3-point background check, CPR certification, and 40 annual hours of continuing training. These are published standards — ask how they verify and enforce them.
Dedicated memory care program
True Living Care explicitly offers a memory care program designed for dementia, Alzheimer's, and other cognitive conditions. They conduct individual assessments before admission to confirm fit — a responsible approach that protects both the resident and existing household.
Private rooms with private or shared bath options
Each room has its own emergency exit and emergency call system. The option of a private bathroom is a meaningful comfort and dignity detail, especially for residents with incontinence needs.
Below-average safety record
The FYI Safety Score™ is 5.4 out of 10 (Below Average), based on state inspection data. Multiple substantiated allegations in the facility's first year of operation is a red flag. Ask the operators directly about the nature of these issues and what corrective actions they've taken.
Brand new with less than a year of operation
Licensed in June 2024, True Living Care is extremely new. The operators' backgrounds are promising, but there's virtually no track record to evaluate. Ask detailed questions about how the first months have gone and what they've learned.
Pricing is estimated, please contact the facility to confirm.
22740 Hatteras Street, Woodland Hills, CA 91367
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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