7055 Shoup Avenue
West Hills, CA 91307
90 beds • Est. 2021 (5 years) • Accepts Medi-Cal (ALW) • Get directions
6 state citations and 4 verified complaints since 2021 across 39 inspections. The most serious finding involved a September 2023 incident in which 2 residents were involved and 1 resident died; a multi-phase investigation reviewing hospital medical records, an LAFD report, and an LAPD report concluded the facility failed to provide adequate supervision, resulting in a serious citation for violating basic service requirements and an immediate $500 civil penalty issued in July 2024. A separate complaint documented a resident leaving the facility unsupervised after 10:30 p.m. on at least 1 occasion without notifying staff. The facility underwent a change of ownership during the review period; under new ownership, the dedicated facility vehicle was discontinued and medical transportation is now arranged through third-party providers such as Access Para-Transit, Uber, and taxis at the resident's expense.
West Hills Assisted Living is a 90-bed community in one of the San Fernando Valley's more desirable neighborhoods, within walking distance of shopping, dining, and banking. The facility offers assisted living with 24-hour care, medication assistance, memory care, dietitian-designed meals, and a range of amenities including a library, community garden, and multipurpose rooms.
It participates in the Assisted Living Waiver program and has been licensed since early 2021.
Walkable neighborhood location
Situated within walking distance of shopping, dining, and banking in West Hills. That kind of neighborhood connectivity matters — residents who are able can maintain some independence, and family visitors have convenient access to errands nearby.
Dietitian-designed meals, not just cafeteria food
Menus are designed by a dietitian with protein, vegetables, and fruits prepared fresh daily, plus alternate meal options and nutritious snacks. That's a step above the generic meal service at many facilities this size.
Accepts Medi-Cal through the ALW program
Participates in the Assisted Living Waiver, which can significantly offset costs for eligible residents. For a 90-bed community with this range of amenities, that's a meaningful affordability option.
Solid amenity package for the price tier
Library, community garden, outdoor patios, balconies, multipurpose rooms, concierge mail, and Wi-Fi in common areas. The amenity set competes with communities that charge considerably more.
Memory care and some services cost extra
The website notes that memory care, escort services, hair dresser, Wi-Fi/cable in rooms, and incontinence care are available for an additional fee. Make sure you understand the full cost picture before committing — the base rate may not cover everything your loved one needs.
Only 5 years of operation
Licensed in February 2021, this is a relatively young community for its size. Ask about occupancy trends, staff retention, and whether management has been stable since opening.
90 beds is mid-size but not intimate
At 90 beds, this is large enough to feel institutional if the programming doesn't create smaller community pods. Ask how residents are grouped and whether there are dedicated wings or neighborhoods within the facility.
Pricing is estimated, please contact the facility to confirm.
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7055 Shoup Avenue, West Hills, CA 91307
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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$5,253/mo
starting