5430 Telegraph Road
Ventura, CA 93003
49 beds • Est. 2018 (7 years) • Get directions
38 state citations and 23 verified complaints since 2021 across 44 inspections. The most serious substantiated findings involve a staff member cited in July 2024 for physically abusing residents by twisting wrists during care, pulling hair, stepping on residents' feet, shoving tables against residents to prevent them from rising, using postural support chairs to restrict movement, and providing personal care in hallways without privacy. The facility was directed to arrange outside training for the staff member in communication and residents' personal rights. In early 2024, the facility was cited for failing to promptly notify the licensing agency and public health when 2 residents were prescribed treatment for presumed scabies, delaying notification while waiting for a dermatologist appointment. A September 2025 inspection found that an eviction notice issued to a resident did not comply with state requirements, omitting required facts, resident rights information, and legally mandated language. Earlier substantiated findings include heating failures in 2021 and interior temperatures reaching 88 to 89 degrees Fahrenheit during an excessive heat advisory in 2022 when the air conditioning had been broken for over a week.
Ventura Grand Chateau is a 49-bed senior living community in Ventura. The facility provides memory care services.
Memory care specialty
Dedicated memory care program for residents with Alzheimer's or dementia.
Regulatory citation history
Has received 18 Type A citations (serious — these indicate immediate risk to health, safety, or personal rights). Ask what corrective actions have been taken.
Substantiated complaints on file
23 of 49 complaint allegations have been substantiated by state investigators. Review the facility's public inspection reports for details.
Pricing is estimated, please contact the facility to confirm.
5430 Telegraph Road, Ventura, CA 93003
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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