9 state citations (2 serious, 7 minor) and 2 verified complaints since 2021 across 12 inspections. The most significant verified complaint, from June 2025, found that residents requiring incontinence care had to use pendant alerts to summon staff, with typical wait times of 5 to 15 minutes and at least 1 resident waiting up to 30 minutes; the facility also lacked a written procedure for incontinence care, and some residents had declining cognition that limited their ability to use the pendant system reliably. A 2023 serious citation found 2 staff members lacked required first aid training, with the administrator submitting a correction plan. A 2023 case management visit documented a late incident report after a resident's fall resulted in a mild fracture discovered months later. A 2022 complaint involving staff conduct and COVID protocols was investigated and found unsubstantiated, as was a 2024 complaint about unauthorized resident smoking. Annual inspections from 2024 and 2025 found physical conditions within regulation, including proper temperatures, food supply, and clear exits.
Friends House is a 145-bed assisted living community in Santa Rosa, operated as a nonprofit by the Religious Society of Friends (Quakers). Rooted in Quaker values of simplicity, equality, and community, it brings a mission-driven approach to senior care in Sonoma County's wine country.
Quaker nonprofit heritage
Founded and operated by the Religious Society of Friends, with a mission-driven focus on care over profit.
Sonoma County setting
Located in Santa Rosa, surrounded by wine country, parks, and a mild Northern California climate.
Established community size
At 145 beds, large enough to support diverse programming and on-site services while maintaining a community atmosphere.
Faith-based values
Quaker principles of simplicity, integrity, and equality shape the community culture and approach to resident care.
No pricing available
Pricing is not currently listed. Families will need to contact the community directly for rates.
Pricing is estimated, please contact the facility to confirm.
684 Benicia Drive, Santa Rosa, CA 95409
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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