AA Best Care Homes has recorded 31 state citations (17 serious, 14 minor) and 7 verified complaints since 2021 across 48 inspections, with the most recent inspection in February 2026. Substantiated violations from 2025 include a staff member who repeatedly raised their voice at residents and was found not wearing prescribed hearing aids during the investigation, a failure to manage a resident's refusals to see their psychiatric provider that resulted in prescriptions going unfilled, and a recurring bed bug infestation for which inspectors assessed a $250 civil penalty for a repeat violation within the prior 12 months. In 2024, inspectors documented a resident found with a severe lice infestation requiring nearly 4 hours to treat; facility records showed the admission agreement required staff to assist with hygiene and grooming. Investigators also found in 2025 that staff did not assess a resident's roommate or launder bedding after a resident was diagnosed with scabies until directed by inspectors to do so. Several other complaints, including allegations of marijuana smoking, yelling incidents, sanitation concerns, and financial misconduct, were investigated and not substantiated.
Aa Best Care Homes is a 40-bed mid-size assisted living community in Santa Rosa. Over 49 state inspections, the facility has received 17 Type A citations (serious) and 15 Type B citations (minor).
This facility does not appear to have a website. Contact them directly for details about services, availability, and pricing.
Safety concerns in inspection record
The FYI Safety Score™ is 3.6 out of 10, which is below average. The facility has 17 Type A citations (serious — indicating risk to health, safety, or personal rights). Review the inspection history carefully and ask management about corrective actions.
Limited information available
This facility does not have a website, which limits the information we can provide. We recommend contacting them directly to learn about their services, staffing, and care approach.
Pricing is estimated, please contact the facility to confirm.
857 Hearn Ave., Santa Rosa, CA 95407
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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