Twin Lakes Manor has 8 state citations (5 serious, 3 minor) and 5 verified complaints since 2021 across 12 inspections. The most significant documented finding involved a 2021 fall incident in which staff moved a resident into a wheelchair before completing a pain assessment, failed to contact the resident's primary care physician for 8 hours after the fall, and had incomplete fall-response training records for staff on duty; the physician later stated the injury warranted immediate medical attention and that the facility should have called them or paramedics directly. A 2025 investigation examined an allegation that staff interfered with a resident's access to hospice services; the administrator acknowledged that ongoing conflict between a family member and hospice nurses contributed to the hospice provider's decision to discharge the resident from services. A separate 2025 allegation of staff sleeping in a resident's room was investigated and found unsubstantiated. The most recent annual inspection in September 2025 found the facility well-maintained, with functioning safety equipment, properly secured medications, and adequate food supplies on hand.
Twin Lakes Manor is a 12-bed senior living community in Santa Cruz. The facility offers assisted living, memory care.
Memory care specialty
Dedicated memory care program for residents with Alzheimer's or dementia.
Active lifestyle programs
Offers organized activities, events, and social programs to keep residents engaged.
Dining program
Provides prepared meals and dining services for residents.
Regulatory citation history
Has received 5 Type A citations (serious — these indicate immediate risk to health, safety, or personal rights). Ask what corrective actions have been taken.
Substantiated complaints on file
5 of 13 complaint allegations have been substantiated by state investigators. Review the facility's public inspection reports for details.
Pricing is estimated, please contact the facility to confirm.
777 Volz Lane, Santa Cruz, CA 95062
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
Claim your listing to verify pricing, add real photos, and respond to your FYI Safety Score™.
Claim this listing$5,400/mo
starting