The Vincent has recorded 18 state citations (10 serious, 8 minor) and 16 verified complaints since 2021 across 44 inspections. The facility's most persistent issue is medication management: state investigators substantiated complaints in February 2024, July 2024, and December 2024 finding that residents received medications late by more than 2 hours or received medications intended for other residents, resulting in a $1,000 civil penalty assessed for a third violation of the same regulation within 12 months. A 2022 investigation also found a missed medication pass and a call bell left unanswered for 1 hour and 40 minutes. In July 2024, a staff member was found to have posted videos containing resident care information to personal social media, substantiating a privacy violation. A January 2026 investigation found that a resident sustained a fractured toe and ankle during a hoyer lift transfer in August 2025, with facility staff receiving additional hoyer lift training afterward. A January 2024 citation addressed a failure to keep residents' personal and medical information confidential.
The Vincent is a 126-bed assisted living and memory care community in San Rafael, positioned as an elevated senior living experience with premium amenities and personalized care. The relatively new community features studio and one-bedroom apartments surrounded by rolling hills and naturally preserved wetlands.
Memory care uses a five-pillar approach — personalized care, dignity, team collaboration, sensory engagement, and culinary experiences — with nurses on site seven days a week.
Modern, well-designed campus
As a newer community, The Vincent features contemporary design with a beautiful courtyard, theater, activity room with ping pong, and thoughtfully appointed common spaces that feel more like a mansion than an institution.
Strong memory care program
The Journey memory care program receives particular praise for compassionate, attentive caregiving. Staff are trained in sensory exercises and structured routines that still allow for individual choice and dignity.
Scenic San Rafael setting
Surrounded by rolling hills and preserved wetlands with access to diverse shopping, dining, and entertainment in nearby Marin towns.
Serious safety concerns
The FYI Safety Score is 2.7 out of 10, with 10 Type A citations and 16 substantiated complaints out of 36 allegations. This is a significant concern. Families must review inspection reports and ask management directly about corrective actions.
High executive turnover
The community has gone through seven executive directors in three years, along with multiple activity director changes. While current leadership may be stabilizing, this pattern raises questions about operational consistency.
Pricing is estimated, please contact the facility to confirm.
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1 Las Galinas Ave, San Rafael, CA 94903
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$6,550/mo
starting