3930 Williams Rd
San Jose, CA 95117
82 beds • Est. 2023 (2 years) • Get directions
Ivy Park at San Tomas recorded 9 state citations (7 serious, 2 minor) and 5 verified complaints since 2023 across 24 inspections. The most serious verified findings center on repeated staffing gaps and care delivery failures. In October 2025, only 1 caregiver reported to work for 32 memory care residents, resulting in delayed dressing assistance and breakfast service, with the facility pulling kitchen and housekeeping staff to fill the gap. A verified fall complaint found that a resident fell in a bathroom around 4 a.m. and was not discovered until approximately 7:30 a.m., sustaining an acute brain bleed and subsequently entering hospice care; the facility's fall monitoring system did not alert staff to the fall. Inspectors also confirmed a medication recording discrepancy during a 2025 audit in which a medication was recorded as administered but the pill remained in its bubble pack. An earlier investigation found that a cognitively impaired resident with explosive behavioral episodes was not provided 1-to-1 supervision until after multiple incidents had already occurred. A separate complaint documented photographic evidence of a resident wearing soiled clothing, with staff acknowledging laundry fell behind due to staffing levels.
Ivy Park at San Tomas is an 82-bed assisted living and memory care community in San Jose, the second Ivy Park location in Silicon Valley. This smaller location offers a more intimate setting than its larger sibling across the city.
Families considering this community should weigh the premium Silicon Valley location against a safety record that requires serious attention.
Intimate Silicon Valley community
At 82 beds, smaller and potentially more personal than the 140-bed Ivy Park at San Jose, while still offering the chain's full range of services.
South Bay access
Located in San Jose with proximity to major hospitals, medical specialists, and the cultural amenities of Silicon Valley.
Established chain operator
Ivy Park operates numerous communities across California, bringing standardized care protocols and operational resources.
Poor safety record
FYI Safety Score of 3.8 out of 9.9 — well below average. The inspection history shows significant regulatory concerns that families need to examine closely before making a decision.
Premium pricing market
As a Silicon Valley community, this is one of the higher-priced Ivy Park locations. Families should weigh cost against the safety record carefully.
Pricing is estimated, please contact the facility to confirm.
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3930 Williams Rd, San Jose, CA 95117
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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$6,998/mo
starting