380 Branham Lane
San Jose, CA 95136
183 beds • Est. 1999 (26 years) • Get directions
Carlton Plaza of San Jose has 3 state citations (1 serious, 2 minor) and 1 verified complaint since 2021 across 21 inspections. The most significant finding involved a 2022 incident in which a resident fell and was injured during a transfer; inspectors cited the facility for not maintaining a written agreement specifying that 2 staff were required to assist the resident with daily activities, despite the care plan documenting this need. Recent complaints have centered on the memory care unit, where 2 resident-to-resident altercations in 2024, each resulting in a fall and hospital transport, led the facility to arrange 1-on-1 companions for the residents involved. A January 2026 complaint alleged staff did not adequately respond to a resident's behavioral changes following a fall and hospitalization. The most recent annual inspection in September 2025 documented proper food storage, secured medications and hazardous materials, functioning smoke and carbon monoxide detectors, and unobstructed exit passageways.
Carlton Plaza of San Jose is a 183-bed assisted living community in San Jose, the largest city in Silicon Valley. Part of the Carlton chain, this community stands out for its excellent safety record and notably accessible pricing for the Bay Area market.
Teepa Snow PAC Designated Organization
Carlton San Jose is certified under Teepa Snow's Positive Approach to Care® — a specific dementia training methodology. Memory care managers are PAC Certified Coaches; all staff receive hands-on PAC training.
SafelyYou fall prevention technology
Memory care uses SafelyYou, an AI-based fall detection and prevention system — a concrete safety investment beyond standard emergency call systems.
Strong safety record
FYI Safety Score 9.2/10 across inspection history — notably high for a 183-bed facility.
Next to Martial Cottle Park
Located at 380 Branham Lane adjacent to Martial Cottle Park, with direct highway access to SR-87 and US-101 for family visits and resident outings.
Price gap to verify
Website lists apartments starting at $5,795/month; FYI's sourced pricing shows ~$2,495. Confirm current rates for your care level before touring.
Three care levels on one campus
The community offers independent living, assisted living, and memory care. Ask which building or neighborhood your loved one would be in and how transitions between levels work.
Pricing is estimated, please contact the facility to confirm.
380 Branham Lane, San Jose, CA 95136
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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