131 Segovia Avenue
San Gabriel, CA 91775
6 beds • Est. 2022 (3 years) • Get directions
Henrietta's Home has accumulated 16 state citations (10 serious, 6 minor) and 5 verified complaints since 2022 across 15 inspections, with the most recent inspection completed July 24, 2025. The facility underwent a change of ownership in mid-2022. Among the most serious findings: a December 2024 complaint found that 2 of 8 staff interviewed reported observing a resident's PRN Lorazepam bubble pack in a night shift staff member's personal backpack, with the medication later unaccounted for during the resident's move-out; a January 2025 complaint documented a terminally ill dementia resident on hospice found with a laundry basket propped under the mattress foot, which staff interviews and photographic evidence indicated was placed by a night shift caregiver to limit the resident's movement, with management taking no action after being informed; and a 2023 complaint found that the facility's liability insurance was shared across 7 facilities, failing to meet the required per-facility coverage minimums.
Henrietta's Home is a 6-bed board and care home in San Gabriel, operated by Specialized Community Healthcare, an organization that runs multiple care homes across the San Gabriel Valley. Located on a quiet residential street near San Gabriel Valley Medical Center and Huntington Health Hospital, the facility positions itself as a family-oriented home with personalized care.
Licensed since August 2022, the organization also offers assisted living, independent living, and memory care services across its network.
Proximity to multiple major hospitals
Located near San Gabriel Valley Medical Center, Huntington Health Hospital, Alhambra Hospital Medical Center, and Methodist Hospital. Having multiple healthcare facilities within a short drive provides peace of mind for emergency situations and routine medical appointments alike.
Part of a multi-home care organization
Specialized Community Healthcare operates multiple homes, which means more organizational resources, backup staffing options, and the ability to transition residents between care levels within the network if needs change.
Positive family reviews highlight specific experiences
Family members describe long-term positive experiences — one noting their mother has lived there since 2019 and chose the home for its historical charm and loving staff. Long-tenured residents are a strong signal.
Below-average safety record
The FYI Safety Score™ is 3.6 out of 10 (Poor), based on state inspection data. This reflects a higher-than-typical number of citations and substantiated complaints. Families should ask management directly about their inspection history, what specific issues were identified, and what corrective actions have been implemented.
Multi-location operation means variable oversight
When an organization runs multiple homes, the quality at any single location depends on the specific staff assigned there. Ask who manages this home day-to-day and how frequently organizational leadership visits.
Only 3 years of operation
Licensed in August 2022, this home is still relatively young. While the parent organization may have broader experience, this specific location's track record is limited. Ask about staff turnover and occupancy trends.
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131 Segovia Avenue, San Gabriel, CA 91775
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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