1550 Sutter Street
San Francisco, CA 94109
210 beds • Est. 2018 (8 years) • Get directions
32 state citations (17 serious, 15 minor) and 16 verified complaints since 2021 across 52 inspections. The most persistent documented issue is delayed call button response: in 2024, staff took up to 289 minutes to respond and 16 residents waited more than 30 minutes within a single 2-week period; a 2023 investigation found response times of 55 to 120 minutes for multiple residents. A separate 2024 serious citation found staff failed to contact emergency personnel in a timely manner. In 2025, inspectors found that 9 out of 10 resident falls were not reported within the required 7-day window, resulting in a $500 civil penalty. Findings from 2022 included understaffing in the memory care unit with multiple open shifts and no-shows, unsanitary conditions observed in a memory care room, and a resident's emergency contact not being reached due to an outdated paper record. A 2023 complaint found a resident on a physician-prescribed mechanical soft diet was served food outside that prescription, including raw vegetables.
Ivy Park at Cathedral Hill is a 210-bed assisted living community in San Francisco, part of the Ivy Park senior living chain. Located in the Cathedral Hill neighborhood near Japantown and the Western Addition, it offers urban senior living with walkable access to shops, restaurants, and transit.
As one of the larger assisted living communities in the city, it serves families looking for a full-service option in an expensive and competitive market.
Urban San Francisco location
Cathedral Hill is centrally located with excellent transit access, walkable streets, and proximity to CPMC and other major medical centers.
Large community resources
At 210 beds, the community can support extensive programming, dining variety, and specialized care staff that smaller SF options cannot match.
Part of the Ivy Park network
Ivy Park operates communities across California with consistent operational standards, giving families a known baseline when evaluating care.
Alarming safety record
Holds a 1.0 FYI Safety Score, reflecting a severe pattern of citations and complaints from state inspectors. Families should request and thoroughly review recent inspection reports before considering placement here.
Premium San Francisco pricing
As one of the most expensive housing markets in the country, San Francisco assisted living rates run significantly higher than most California communities.
Pricing is estimated, please contact the facility to confirm.
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1550 Sutter Street, San Francisco, CA 94109
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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$6,888/mo
starting