620 E. Highland Avenue
Redlands, CA 92374
156 beds • Est. 1977 (48 years) • Accepts Medi-Cal (ALW) • Get directions
Braswell's Chateau Villa has 21 state citations (12 serious, 9 minor) and 11 verified complaints since 2021 across 69 inspections, with the most recent completed February 13, 2026. A substantiated finding from November 2023 confirmed that a temporary staffing shortage left residents' rooms uncleaned, with 1 housekeeper covering 70 rooms after another was terminated and a second was absent for 3 consecutive days; the facility was cited under Title 22 regulations for failure to maintain required room cleaning services. Recent complaint investigations from 2024 and 2025 addressed allegations including bed bug infestations, medication management failures, hygiene assistance, room sanitation, and failure to monitor residents for changes in condition; state investigators found all of these unsubstantiated after interviewing residents and staff, with most interviews indicating care was being provided as required.
Braswell's Chateau Villa is a 156-bed assisted living community in Redlands, part of the Braswell's senior living family of communities in the Inland Empire. As the largest Braswell's location, it offers significant scale and the operational experience that comes with being part of an established regional chain.
The community is situated in Redlands, a city valued for its historic charm and university-town atmosphere.
Three-generation family operator
Founded in 1963 by Reverend A.L. Braswell and now run by the third generation under James H. Braswell, with over 60 years of continuous ownership in the Inland Empire.
Medi-Cal ALW accepted
Licensed by California to serve Assisted Living Waiver residents, making it one of fewer facilities where Medi-Cal benefits can help offset monthly costs.
Safety score warrants closer look
FYI Safety Score of 5.7 out of 10. Ask for a summary of recent inspection findings and any corrective actions taken when you tour.
Memory care requires a campus transfer
Secured memory care and Alzheimer's programs are offered at Braswell's Leisure Manor, not Chateau Villa. A care-level change requiring memory care means relocating to a different property.
Nighttime staffing ratio
Reviewer accounts cite two overnight staff for this 156-bed facility. Verify current nighttime staffing ratios and response protocols directly with management before deciding.
Rent increase history
Multiple reviews cite increases exceeding 40% for existing residents. Ask about the rate-increase policy and any caps written into the residency agreement before signing.
Pricing not yet available
620 E. Highland Avenue, Redlands, CA 92374
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
Claim your listing to verify pricing, add real photos, and respond to your FYI Safety Score™.
Claim this listingPrice coming soon