How safe is Braswell'S Chateau Villa?

Braswell'S Chateau Villa has a FYI Safety Score of 2.6 out of 9.9, our proprietary score based on California state inspection records. 21 state citations and 11 verified complaints have been documented since 2021 across 69 inspections.

Does Braswell'S Chateau Villa accept Medi-Cal?

Yes, Braswell'S Chateau Villa participates in the Assisted Living Waiver (ALW) program and accepts Medi-Cal.

When was Braswell'S Chateau Villa last inspected?

The most recent state inspection visit to Braswell'S Chateau Villa was on 2026-02-13. The facility has received 69 total inspection visits on record.

How many violations does Braswell'S Chateau Villa have?

Braswell'S Chateau Villa has 21 state citations and 11 verified complaints since 2021 across 69 inspections. Our FYI Safety Score for this facility is 2.6 out of 9.9, which accounts for the severity and recency of these findings.

How long has Braswell'S Chateau Villa been in operation?

Braswell'S Chateau Villa has been licensed for 48 years in Redlands, California, with a licensed capacity of 156 beds.

Braswell'S Chateau Villa

620 E. Highland Avenue

Redlands, CA 92374

156 beds • Est. 1977 (48 years) • Accepts Medi-Cal (ALW) • Get directions

FYI Safety Score™

2.6 Poor

Braswell's Chateau Villa has 21 state citations (12 serious, 9 minor) and 11 verified complaints since 2021 across 69 inspections, with the most recent completed February 13, 2026. A substantiated finding from November 2023 confirmed that a temporary staffing shortage left residents' rooms uncleaned, with 1 housekeeper covering 70 rooms after another was terminated and a second was absent for 3 consecutive days; the facility was cited under Title 22 regulations for failure to maintain required room cleaning services. Recent complaint investigations from 2024 and 2025 addressed allegations including bed bug infestations, medication management failures, hygiene assistance, room sanitation, and failure to monitor residents for changes in condition; state investigators found all of these unsubstantiated after interviewing residents and staff, with most interviews indicating care was being provided as required.

·View full state record

Why we like it

Braswell's Chateau Villa is a 156-bed assisted living community in Redlands, part of the Braswell's senior living family of communities in the Inland Empire. As the largest Braswell's location, it offers significant scale and the operational experience that comes with being part of an established regional chain.

The community is situated in Redlands, a city valued for its historic charm and university-town atmosphere.

Largest Braswell's community
At 156 beds, the flagship location in the Braswell's chain, offering the most extensive programming and staffing of any Braswell's property.
Established regional operator
Part of the Braswell's family of communities with multiple locations in the Inland Empire, bringing operational experience and consistency.
Charming Redlands setting
Located in a historic Inland Empire city known for tree-lined streets, a walkable downtown, and proximity to the San Bernardino Mountains.
Below-average safety record
Holds an FYI Safety Score of 5.7, reflecting a pattern of citations and complaints during state inspections that warrants attention from prospective families.
No published pricing
Pricing is not yet available for this community. Contact the facility directly for current rates.

Pricing not yet available

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Where you'll live

620 E. Highland Avenue, Redlands, CA 92374

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Amenities & Services

24-Hour Staff

Medication Management

Memory Care Program

Physical Therapy

Hospice Support

Activities Program

Garden

Frequently asked questions

How safe is Braswell'S Chateau Villa?: Braswell'S Chateau Villa has a FYI Safety Score of 2.6 out of 9.9, our proprietary score based on California state inspection records. 21 state citations and 11 verified complaints have been documented since 2021 across 69 inspections.
Does Braswell'S Chateau Villa accept Medi-Cal?: Yes, Braswell'S Chateau Villa participates in the Assisted Living Waiver (ALW) program and accepts Medi-Cal.
When was Braswell'S Chateau Villa last inspected?: The most recent state inspection visit to Braswell'S Chateau Villa was on 2026-02-13. The facility has received 69 total inspection visits on record.
How many violations does Braswell'S Chateau Villa have?: Braswell'S Chateau Villa has 21 state citations and 11 verified complaints since 2021 across 69 inspections. Our FYI Safety Score for this facility is 2.6 out of 9.9, which accounts for the severity and recency of these findings.
How long has Braswell'S Chateau Villa been in operation?: Braswell'S Chateau Villa has been licensed for 48 years in Redlands, California, with a licensed capacity of 156 beds.

Facility Details

Facility Type: Residential Care Facility for the Elderly (RCFE)
License Number: 360902129
Size: 156 beds (Large Community (50+ beds))
Licensed Since: August 29, 1977 (48 years)
Licensee: Braswell, James W
Administrator: Melanie Niez
Phone: (909) 793-0433
Address: 620 E. Highland Avenue, Redlands, CA 92374

License data from the California Department of Social Services, Community Care Licensing Division. View full state record

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