373 Pine Lane
Los Altos, CA 94022
250 beds • Est. 1967 (59 years) • Get directions
3 state citations and 0 verified complaints since 2021 across 10 inspections. The most serious finding came in September 2025 when a staff member administered 1 resident's medications to a different resident; poison control was contacted and the affected resident remained stable. That incident produced 1 serious citation for the medication error and 1 minor citation for failing to file a written report with the state within 7 days. A third minor citation, issued following the June 2024 annual inspection, covered medication record documentation errors including missing entries, incorrect prescription numbers, and wrong expiration dates across multiple residents' records. Separately, a February 2025 investigation examined a suspected elder abuse allegation involving a staff member; a follow-up visit in December 2025 confirmed that staff member is no longer employed at the facility. The 7 remaining inspections, spanning 2021 through 2025, found no deficiencies.
The Terraces at Los Altos is a 250-bed non-profit Life Plan Community in a quiet residential neighborhood just one mile from charming downtown Los Altos, operated by HumanGood. Licensed for over 59 years, the low-rise Craftsman-style campus features 7 acres of landscaped gardens, a heated outdoor pool, native plant garden, and walking paths.
The community offers independent living apartments and cottage homes, assisted living, memory support through the proprietary Immerse program, and skilled nursing — a full continuum designed for aging in place.
Strong safety record
The FYI Safety Score is 9.3 out of 10, reflecting decades of well-maintained safety standards — among the highest scores for communities of this size.
Nearly 60 years of non-profit operation
One of the longest-operating senior communities in the South Bay. HumanGood's non-profit structure means all surplus goes back into resident care, programs, and campus improvements.
Walkable to downtown Los Altos
Just one mile from downtown Los Altos with its boutique shops, cafes, and restaurants. The quiet, tree-lined neighborhood streets are perfect for daily walks.
Immerse memory support program
HumanGood's proprietary Immerse program focuses on preserving dignity and autonomy through person-centered dementia care with specially trained staff and healthy circadian lighting.
Large community scale
With 250 beds, this is a sizable campus. Some residents describe a smaller-community feel due to the low-rise Craftsman design, but families who prefer a truly intimate setting should visit to gauge the atmosphere.
Pricing not yet available
373 Pine Lane, Los Altos, CA 94022
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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