ExcelCare has 11 state citations and 6 verified complaints since 2023 across 22 inspections. The most serious documented findings include 2 separate serious citations for failing to ensure residents received care and services meeting their individual needs: one from September 2023 in which residents were found not receiving proper showers, and another from March 2025 for similar care adequacy deficiencies. In February 2025, state investigators substantiated a complaint that the administrator removed a resident's cable box over a rent payment dispute, in violation of the resident's personal rights. A March 2025 complaint investigation also found the facility's refrigerator in disrepair, resulting in a minor citation for failure to maintain the facility in good repair; that citation is currently under appeal.
Excelcare is a 10-bed senior living community in Loma Linda.
Active lifestyle programs
Offers organized activities, events, and social programs to keep residents engaged.
Dining program
Provides prepared meals and dining services for residents.
Regulatory citation history
Has received 5 Type A citations (serious — these indicate immediate risk to health, safety, or personal rights). Ask what corrective actions have been taken.
Substantiated complaints on file
6 of 31 complaint allegations have been substantiated by state investigators. Review the facility's public inspection reports for details.
Pricing is estimated, please contact the facility to confirm.
11400 Poplar Street, Loma Linda, CA 92354
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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