28807 Baseline Street
Highland, CA 92346
115 beds • Est. 2014 (11 years) • Get directions
12 state citations (7 serious, 5 minor) and 7 verified complaints since 2021 across 30 inspections. Several of the most serious findings stem from 2020 incidents investigated over the following years: in one case, a resident was found outdoors unresponsive with blisters on the arms, legs, and hands from sun exposure after staff decided the situation did not require emergency services, and a separate investigation found that 30-minute supervision logs had been falsified to show the resident inside during the time of the incident. A second 2020 incident found that a resident went 5 days without treatment for a pressure wound on the heel while staff observed blood in the bedding but did not investigate the source. Medication administration failures produced 3 citations between 2022 and 2023, including 2 serious, with the facility implementing weekly medication cart audits and in-service staff retraining in response. More recent complaints from 2025 alleging rough handling of residents and inadequate catheter training were investigated and found unsubstantiated.
Brightwater Senior Living of Highland is a 115-bed assisted living community in Highland, a city in San Bernardino County in the Inland Empire. The community offers a large-scale option for families in the eastern Inland Empire, with the programming and staffing that comes with a sizable community.
Families should factor in the facility's inspection history when evaluating it alongside other options in the area.
No buy-in, no long-term lease
Brightwater explicitly advertises commitment-free entry — no upfront buy-in fee and no long-term lease obligation, an uncommon explicit claim in this category.
Pay only for care services used
Assisted living services are structured through an individualized plan; residents pay only for assistance they request rather than a bundled flat rate.
Extended clinical range on-site
Care team handles insulin administration, oxygen management, and catheter and ostomy care — services explicitly listed on their site, not offered at every assisted living community.
Named dedicated amenity spaces
On-site named spaces include the Orange Blossom Theater, Spa W, The Bistro, a chapel, and a library — indicating a larger, more differentiated physical footprint.
Mid-range safety score
FYI Safety Score of 6.8 out of 10. Ask specifically about the nature of any citations or complaints on record when you tour.
Memory care listing needs verification
The website describes an active Memory Care neighborhood, but licensing data reflects assisted living only. Confirm current availability before planning around that option.
Starting price is unverified
Listed pricing of ~$4,800/month is unverified. Request a written breakdown of base rate plus care-level add-ons before comparing across communities.
115-bed scale
At 115 beds, this is a large community. Ask about staff-to-resident ratios and how individualized attention is maintained at this size.
Pricing is estimated, please contact the facility to confirm.
28807 Baseline Street, Highland, CA 92346
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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