825 S Willow Avenue
Fresno, CA 93727
30 beds • Est. 2024 (1 years) • Get directions
Helping Hands Senior Care recorded 29 state citations (16 serious, 13 minor) and 4 verified complaints since 2024 across 12 inspections. The most recent series of case management visits from October through November 2025 cited multiple deficiencies, including improper catheter care by an outside home health provider with no supporting care plan on file, a staff member performing glucose testing and insulin preparation for a resident, and the absence of a documented toileting schedule. Required administrative documents including the administrator certificate, liability insurance, and the resident register were also found missing. A June 2025 complaint visit substantiated a medication storage violation, finding that although medications were kept locked, the lock mechanism still allowed access. The facility operates 6 residential buildings serving up to 30 residents across S. Willow Avenue in Fresno, and was observed to be clean and odor-free during the October 2025 annual inspection. All citation history reflects the facility's first year and a half of licensed operation, which began in 2024.
Helping Hands Senior Care is a 30-bed senior living community in Fresno. The facility offers assisted living, memory care.
The community was established in 1991 (35 years ago) and is a faith-based community.
Faith-based community
Rooted in faith values with spiritual programs and chapel services available.
Memory care specialty
Dedicated memory care program for residents with Alzheimer's or dementia.
Active lifestyle programs
Offers organized activities, events, and social programs to keep residents engaged.
Dining program
Provides prepared meals and dining services for residents.
Regulatory citation history
Has received 16 Type A citations (serious — these indicate immediate risk to health, safety, or personal rights). Ask what corrective actions have been taken.
Substantiated complaints on file
4 of 5 complaint allegations have been substantiated by state investigators. Review the facility's public inspection reports for details.
Newer community
Licensed for only 1 year — less of a track record compared to established facilities.
Est. starting from $6,060/mo
Pricing is estimated, please contact the facility to confirm.
Pricing is estimated, please contact the facility to confirm.
825 S Willow Avenue, Fresno, CA 93727
Get directionsLicense data from the California Department of Social Services, Community Care Licensing Division. View full state record
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